KDIC Hosts Kenyatta University Students During the Customer Service Week 2026

KDIC Hosts Kenyatta University Students During the Customer Service Week 2026

Customer service is not only about responding to enquiries or solving problems. It is also about sharing knowledge, creating meaningful connections and making a difference that extends beyond the immediate interaction.

This spirit came alive on Wednesday, 7th October 2026, when the Kenya Deposit Insurance Corporation (KDIC) hosted students from the Kenyatta University Economics Students Association (KUESA) for an industrial visit as part of Customer Service Week.

The visit gave the students an opportunity to step beyond the classroom and gain a closer look at how concepts they learn in their economics courses come to life within Kenya’s financial sector.

Through an interactive session with KDIC officers, the students explored the Corporation’s role in protecting depositors and contributing to financial system stability. They gained practical insights into areas such as deposit insurance, bank resolution and surveillance, finance, internal audit and corporate communications.

For the students, it was an opportunity to ask questions, exchange ideas and hear first-hand from professionals working in different areas of the financial sector. The conversations also touched on career growth, workplace expectations and the importance of continuously building knowledge and skills in a rapidly changing professional environment.

Representing KDIC were the Deputy Director of Corporate Communications, Sarah Gatwiri, alongside Evelyne Silong and Jackline Arodi from Corporate Communications; Albert Kilatya from Bank Resolution; Laureen Jeptum from Deposit Insurance and Bank Surveillance; Emmanuel Limo from Finance; and Christine Karanja from Internal Audit.

The engagement also had a practical takeaway for the students. KDIC presented them with a copy of its publication, Bank Failure, Policy Interventions and Resolution, to support their academic research and serve as a useful resource as they deepen their understanding of the financial sector and bank resolution.

The interaction reinforced an important message: some of the best learning happens when knowledge moves beyond the classroom. For young economists preparing to enter the world of work, exposure to real institutions, real professionals and real-world applications can help connect theory with practice.

The engagement brought to life the spirit of this year’s Customer Service Week theme, “The Extra Mile” - a reminder that going the extra mile is about making a meaningful difference. For KDIC, that meant opening doors, sharing knowledge and inspiring the next generation of professionals.